Returns & Exchanges

We want you to be fully satisfied with your MAGIC AI Mirror; if your fitness journey isn't a perfect match, you can return your device within 30 days of delivery for a full refund. Our goal is to ensure your home gym experience is seamless, from the first squat to the final cool-down.

Return Process

• 1.
  Initiate Your Request

  Contact our elite support team via the member portal or email to request a Return Merchandise Authorization (RMA) number within the 30-day trial period.

• 2.
  Prepare the Hardware

  Carefully power down your MAGIC AI Mirror and secure it in its original specialized packaging to ensure the optical sensors and glass remain protected during transit.

• 3.
  Schedule Professional Pickup

  Once your return is approved, we will coordinate with our specialized fitness equipment couriers to handle the heavy lifting and transport from your home.

• 4.
  Inspection and Refund

  After our technicians verify the mirror's AI components and hardware integrity at our warehouse, your refund will be processed to your original payment method within 7-10 business days.